Careers

DIGITAL EQUIPMENT COORDINATOR

Root is seeking a full-time Digital Coordinator for our Brooklyn location in Williamsburg. The available position is a morning shift, Monday – Friday, working in our Digital Department to support our Locations and Studio clients. The Digital Producer is responsible for producing orders as well as maintaining our digital and motion gear, and will provide tech support to our location and studio clients. This position is within our rental house and is not an on-set position. We are looking for someone who is personable but also possesses a strong technical background.

Responsibilities Include:

• Being the point of contact for all motion and digital equipment requests.
• Service, maintain, and perform quality control on photography and video cameras, camera accessories, lenses, audio, and digital equipment. Digital equipment includes computers, monitors, printers, and any peripherals.
• Assisting clients with their digital needs by answering any questions, researching options, and testing out possible solutions.
• Managing sub-rentals and vendor relationships.
• Providing walk-in, telephone and email support for any technical issues that may arise throughout a client’s shoot.
• Maintaining the cleanliness of Root’s rental equipment and the digital suite on a daily basis.
• Identifying any necessary repairs and sending out gear to be repaired by outside vendors when necessary. Assistance with administrative projects and assignments.
• Root’s camera gear includes but is not limited to RED Weapon Helium 8K, Arri Alexa Mini, Canon C500/C300 Series, Sony FS7 Mark II, BlackMagic Pocket Cinema Cameras, Canon DSLRs, Nikon DSLRS, Mirrorless cameras. Root’s digital gear includes but is not limited to Apple Computers, Inovativ Carts, Epson Printers, Eizo Monitors.

Ideal Candidate:

• Industry relevant college degree.
• Hands on experience in a camera department, either on set as an AC or Digital Tech, or through working in an equipment rental house.
• Be available to work Monday through Friday, from 8am-4pm, and flexible in possible later days depending on the workload.
• Excellent communication and customer service skills in person, on the phone, and in writing.
• Attention to detail and strong organizational skills.
• Strong technical background.
• Ability to work in a fast paced environment.
• Ability to lift at least 50lbs.
• Neat appearance and positive attitude.
• Proficiency in Capture One Software, Adobe Creative Suite, and Mac OS is a plus.

Benefits:

The base salary for this position is $17.25 – $22/hour. These numbers represent the low and high end of our salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of our total compensation package for employees.
We offer a competitive benefits package including major medical, dental and vision insurance, as well as employee discounts and PTO.

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STUDIO SERVICE

Studio Service is a client-facing, customer service department at ROOT Studios. The studio service staff are often the first line of contact for our studio clients and thus must possess hospitality skills, an attention to detail, the ability to multi-task, and a positive demeanor. The studio service position is integral to client satisfaction, and the primary goal is to ensure that our clients have a superb experience within our studio. 

Responsibilities include but are not limited to: 

-Handling the daily closing of the studio. 

-Reception duties

-Answering phone calls and emails throughout the day

-Welcoming clients and visitors as they enter the studio

-Managing package pickups and drop-offs throughout the day from messengers and couriers 

-Assisting clientele with administrative tasks

-Printing out documents

-Providing clients with office supplies upon request

-Maintaining the presentation of the studio

-Performing hourly walkthroughs of exterior and interior (lobby, studios, bathrooms) to ensure they are neat and clean

-Providing a superior level of customer service to our clients

-Ensuring our client’s needs are met through effective problem solving and troubleshooting 

Required Skills and Qualifications:

-Positive demeanor and enthusiastic attitude

-Detail-oriented and proactive

-Time management skills

-Ability to multi-task in a fast-paced environment  

-Excellent verbal and written communication skills

-Ability to lift 30lbs

-Proficiency using Mac computers 

Schedule flexibility is required for early call times, late nights, and some weekends

Preferred Skills and Experience

-1-3 years of studio experience and/or on set experience

-Proficiency using Microsoft Office Suite 

The typical shift is 1PM-8PM.  However, schedule flexibility is required for early call times, late nights, and some weekends. 

$17-$19hr commensurate with experience

Please email resume to CafeServiceCareers@rootnyc.com